Five Tools to Improve Your Online Store Management
Do you run a business online? Then you probably have a lot on your plate. Tasks that take up a lot of your precious time and may even force you to put off doing other important things because you don’t have enough time to handle everything. It’s possible that you work weekends and holidays just to finish all of your work.
That’s unfortunate! Your personal life shouldn’t be sacrificed for your online business. As a result, you should investigate automation.
We’ll show you a few ways to automate your business and significantly improve your work-life balance in this post.
How does automation work?
In summary: Processes can be simplified through automation. You won’t have to remember to do the same things over and over again.
Because you can now spend time growing and perfecting your business, you will work more effectively. Another advantage: Errors will be reduced in your work!
What are the benefits of automating a portion of your business?
You probably already know that any market is a competitive environment. It may be challenging to compete with large corporations that have a lot of resources, especially if you are a small business.
By automating processes, you will not only be able to free up your time, but you will also be able to lower the cost of labor and, as a result, boost your profits.
But there’s more! Did you know that 86% of online shoppers would pay more for excellent customer service?
Therefore, by automating your procedures, you will be able to concentrate on more pressing matters, such as enhancing your product’s quality, customer service, and service delivery.
All of this will help you provide your customers with an excellent experience! which may result in significant word-of-mouth sales.
Five useful automation tools for your online store.
1. Email advertising
It’s not easy to write great emails for marketing. Drafting a good email or keeping track of which customers you need to email about their abandoned carts can easily take an entire day. Because of this, it might be beneficial to investigate HubSpot for WooCommerce. It allows you to create stunning and responsive emails and is simple to set up. Additionally, it includes more than twenty pre-designed templates! In addition, you can customize them based on previous purchases made by your clients. Check out the page for this plugin because it has a lot to offer.
2. Management of orders and tracking
Fortunately, you no longer need to manually track your orders. Nevertheless, it might be beneficial to inform your clients of the order status. We advise using a plugin like WooCommerce Order Tracker because of this. Even if you use a third-party shipping service, customers can easily track their orders with this plugin. Customers will have more faith in your company as a result of this.
3. Retours and refunds
It is hoped that you won’t have to deal with returns or refunds often. But when they do, manually sorting it out can take a long time. especially in the event that a customer wishes to exchange one item for another. As a result, we suggest that you automate your returns and refunds. Fortunately, a powerful plugin for WooCommerce does exactly that: RM Return for WooCommerce Exchange and Refund. And worry not! Refunds will not be granted “simply.” You can restrict and deny requests using the plugin.
4. service to customers.
When it comes to customer service, it goes without saying that not everything can be automated. Additionally, you shouldn’t want to. because the adage “one size fits all” does not apply to people. We simply differ too much! In addition, customers will notice when they do not receive individualized support or advice. While this is not necessarily undesirable, it is something to keep in mind when planning your experience providing customer service.
A chatbot is one thing you can provide to customers. They are excellent for troubleshooting common problems and responding to straightforward inquiries. Using a chatbot can streamline and improve your customer service. Another advantage: Many millennial customers would rather talk to a chatbot than a human customer service representative!
It’s a good idea to conduct your own research because there are numerous chatbots available. However, we recommend Tidio as a place to begin. Live chat, chatbots, and email integrations are all available with this plugin. Additionally, the chatbots come with useful templates for a variety of scenarios. Furthermore, it is 100% mobile-friendly.
Although it may not sound exciting, this can save a lot of time. especially if you collaborate with other businesses and professionals. In the long run, it will cost you a lot of time to manually create invoices for them. Installing WooCommerce PDF invoices and packing slips will therefore save you time. A PDF invoice will now be included in every order confirmation email by default. Create a template or use one of the plugin’s templates to get started. It’s a breeze!
Your time will be freed up by automating certain processes, allowing you to concentrate on more pressing matters like perfecting your business and creating an exceptional customer experience. Behind the scenes, automation can help you stay on top of emails, refunds, order tracking, and more. Therefore, examine the routine activities that consume your day and see if you can automate them!